Privacy policy

Claustrophobia has assumed the obligation to protect its Players and their privacy. For that purpose we have compiled the present Privacy Policy principles regarding collection, use, publication, transmission, and storage of Player data. Our Internet-based activities are in accordance with the laws of the Kingdom of Spain and the relevant legislative acts of the European Union, as well as all the international best practices. Please take a few minutes and familiarize yourself with our Privacy Policy.

Personal data collection and use

Personal data is the data Claustrophobia collects for the purpose of identifying and communicating with the Player.
Personal data collection may occur with the client’s consent in the following ways:
• By providing the contact information (including your name, personal ID number, address, phone number, email address, preferred method of communication) on our website or elsewhere;
• By using cookies or information specified in the user’s account when using the web page;
• When making a purchase on the website (personal data necessary to fulfill the order may include name, address, zip code, phone number and other data);
• When making a hire-purchase application.
• Players are required to refrain from publishing details regarding the puzzles, brainteasers, challenges and solutions of the games. Players may not publish any information described above in the public domain (such as Blogs, Videoblogs, mass-media etc.). It is also not permitted to make any recordings or take photos during the game. Prior to beginning a game, Players will be required to switch off any recording devices (such as mobile phones) or store them in the lockers provided. Claustrophobia reserves the right to stop any games where this rule is not adhered to, and to refuse refund. Additionally to this, Claustrophobia reserves the right to demand the deletion of any recordings or pictures taken without permission

Other data collection

We also collect data that is not linked to a particular person (the data on users' age, sex, location and preferred language setting). In addition, we may collect information about the Players' activities on our website. The data is collected and used to communicate the useful information to the Players, as well as to obtain information about the popularity of products, services and website sections. Such aggregated data is used with no reference to a particular person.

Using the collected personal data

By using the collected personal data we can inform our clients about Claustrophobia upcoming events, campaigns and products announcements. Those Players who do not wish to receive our newsletter, may unsubscribe from the mailing list at any time. Collected personal information is also used to deliver goods and to fulfill obligations towards Players. In order to better serve its Players, Claustrophobia may disclose User information to the third parties (for instance, to its business partners) providing services to Claustrophobia and bound by a confidentiality agreement.

Changing the personal information

If you wish to change the e-mail address used for logging in to the site, please let us know, since the clients cannot change the e-mail address by themselves.

Personal data security

Claustrophobia uses all sorts of precautionary measures (including administrative, technical and physical ones) to protect the Players' personal data. Only the authorized personnel has access to data processing and editing.

Security

All the personal data posted while buying on Claustrophobia’s website are considered confidential information. Personal data and bank transaction security is guaranteed by protected data transmission channel.

Privacy Policy terms and changes

We reserve the right to make changes to the terms of Privacy Policy, if necessary. We assume that Players have familiarized themselves with the Privacy Policy and agreed to its terms before using our website.

Feel free to contact us via e-mail [email protected] or by phone +34 963 127 878 regarding all issues related to privacy policy or data processing.